Business Process Perspective

Question
How do you get people to adopt new ways of doing business when paper is still king?

Answer
You must deliver significant improvements to existing processes while minimizing risky investments in new systems which may not be embraced by employees, customers and business partners.

An Intelligent Document solution from Adobe and Viga lets you integrate documents with structured systems and business processes. We help clients extend their enterprise processes and change the way in which their company are able to share, exchange, and integrate information. By providing a familiar look and feel that makes electronic documents as easy to use as paper, you will enable more people to electronically interact with business information and processes thereby reducing or eliminating manual workarounds. You will be able to connect enterprise software processes with a massive, yet untapped population of information consumers and producers who are not willing to give up their precious documents, gathering data and enabling electronic business transactions in a familiar paradigm.

With an Intelligent Document solution, you can successfully involve humans in automated business processes without sacrificing productivity. As a byproduct, you will be provided real-time visibility into your business' processes. You will be able to monitor a process across multiple systems, potentially on disparate platforms, even extending to external systems. This will unlock the potential to deliver the benefits of process efficiency throughout all stages of a business process, to all areas of the organization – even beyond its boundaries. By combining business process plus information archive and interactive knowledge base rolled into one, you will be able to interrogate your processes to identify deficiencies and continue working specifically to eliminate them.

Ongoing benefits of Viga's recommended reengineering will include positive impacts on customers, such as faster response time through improved customer service and lower upfront costs. By effectively integrating people into business processes, you will be capturing and delivering more reliable information for more systems, people, and processes. The Intelligent Document Platform allows you to extend business processes and intelligently capture information regardless of the user environment. Users will no longer need to learn the myriad of applications that fragment access to and use of information. By integrating content centric processes and by getting closer to your customers, you will become more responsive and adaptive, improve operational efficiencies, meet customer demands more quickly all the while leveraging your existing technology investments.

A properly implemented Intelligent Document solution will you to have successfully encapsulated and presented critical business information in a way that makes interaction easy and automated, while attaining the goal of improving your business process and minimizing the negative effects of massive change. In order to create an interface that enables people to participate more directly in business processes, exchange data and information with people and systems, and successfully automate document-centric business processes, call Viga today.